General Terms and Conditions
1.- PURPOSE AND GENERAL CONSIDERATIONS
These general terms and conditions of sale (hereinafter, the "General Conditions") regulate the on-line purchase and sale of products offered to the public by Zona Indoor. under the brand ZONAINDOOR.COM through the VIRTUAL STORE www.zonaindoor.com and put on sale with the ultimate goal of generating an order from the customer (hereinafter "purchase order").
Zona Indoor hereby grants you access to www.zonaindoor.com and invites you to purchase the products offered. In addition, Zona Indoor reserves the right to modify or remove portions of its content without any obligation to notify you.
2.- ADHERENCE TO THE GENERAL CONDITIONS
The generation of a Purchase Order by the customer expresses full and unreserved acceptance of each and every one of the General Conditions, indicating such acceptance through the box "I accept the General Conditions" of the Purchase Order.
3.- ORDERS
Purchase orders made by customers can only be generated through the internet on the www.zonaindoor.com website, and all the data required for the correct identification of the customer, the products and the shipping address must be correctly completed. Once the purchase order has been received, the customer will receive a Purchase Order confirmation email with the steps to follow depending on the options chosen in the purchase process and whose purchase and sale conditions are those included on this page.
The system, as a security tool, stores the IP addresses of the connection from which the purchase is made in order to use it as evidence against possible fraud due to misuse of accepted payment cards or other actions that may be considered fraud (fake orders,...).
Depending on whether or not the ordered products are available in stock, our customer service staff will inform the buyer of the expected delivery date or any changes to the order (product specifications), and the customer may cancel the Purchase Order if it does not conform to their original order. In the event that one or more products of the Purchase Order are not available due to force zonaindoor.com reserves the right to cancel the order by notifying the customer in advance and refunding the amount if it has already been paid. zonaindorr.com reserves the right not to fulfill an order if it considers that any of the purchase order and/or buyer data, identification data, payment method or any other type of information is fraudulent, erroneous or incomplete. Additionally
Zona Indoor reserves the right to fulfill an order if the published price is considered objectively erroneous, which may be due to internal causes of publication, typographical errors, technological incidents or similar causes not foreseen by the store, in which case the customer will Zona Indoor contacted to inform them of such error and convey the corresponding apologies.
Shipments will be made to the shipping address indicated by the customer in the purchase process, in the event that the customer changes said shipping address during the handling and transport period, he/she must pay the costs derived from such change. In any case, Zona Indoor will try to manage the change as soon as possible to avoid such an increase in costs, although it cannot guarantee that the changes will not imply a higher shipping cost.
4.- THE PRICE AND PAYMENT METHODS
The price of the Products includes VAT and will be paid by the method selected by the customer from those available at that time and which will be shown on the screen. Below are the payment options.
4.1 BY CREDIT CARD
Through the POS of the bank that our system selects in each case, which guarantees confidentiality and a secure connection as a guarantee in the payment. zonaindoor.com is excluded from any liability in relation to the confidentiality and security of the information of the data provided by the Client provided that such information and data are not under the effective control of the company.
4.2 CASH ON DELIVERY
This payment system has a surcharge of 3% on the total order and a minimum charge of 3 euros. Payment will be made in cash at the time of delivery of the order through the transport company in euros and accepting only amounts in cash, and payment cannot be made using other means. Orders paid for a refund with an amount greater than 950 euros (VAT INCLUDED) will not be accepted.
Cash on delivery will not be made to PO Boxes, a physical and detailed shipping address will always be necessary, in the observations section of the purchase process you can add any additional information that facilitates the delivery of the order.
4.3 BY BANK TRANSFER
By bank transfer (ONLY FOR SALES IN SPAIN) to the account number
Owner: Zona Indoor
Bank: Caja Rural de Asturias
IBAN: 5430590079752886500426
BIC: BCOEESMM059
To do this, the customer must indicate the total amount of their purchase, the beneficiary (Zona Indoor ) and the concept "PURCHASE IN ZONAINDOOR.COM" indicating the Purchase Order number assigned when carrying out the purchase operation. Once the payment has been made, you must send the receipt by email to info@zonaindoor.com, indicating the reference number of the Purchase Order. For all intents and purposes, the order will not be considered effective until the amount and proof of payment have been received, and it cannot be attended to until that time.
In the event that the payment method chosen by the customer is bank transfer, if the payment has not been made to the indicated account within 7 days, the order will be automatically cancelled and the customer will be notified of such cancellation.
4.4 GUARANTEES ON PAYMENT FOR AN ORDER
ZONAINDOOR.COM reserves the right to require the Client to provide the appropriate payment guarantees before sending the Confirmation and processing the order received, depending on the risks of the transaction it deems necessary (incidents arising from previous payments, negative financial reports, electronic fraud, fraudulent payments,...).
4.5 INTEREST ON ARREARS
In the event of default in the payment of the applicable price, expenses and taxes, the Client will be obliged to pay ZONAINDOOR.COM a late payment interest equivalent to 4% per month on the amount due, calculated from the date on which the payment obligation under the corresponding invoice became due until the date on which it is fully paid.
4.6 DELAY IN CASH ON DELIVERY
If you do not accept the shipment of your Purchase Order 24 hours after the first attempt to deliver it to your home by the transport service, ZONAINDOOR.COM reserves ownership of the product, as well as the charge of 2 euro/day as a deposit of the goods, counted from 36 hours after the first delivery attempt. Similarly, if after 10 days, the customer does not pick up the delivery, ZONAINDOOR.COM reserves the right to freely dispose of it.
4.7. LOWEST PRICE GUARANTEE
The Minimum Price Guarantee policy gives the customer the ability to ask Zona Indoor to match the price of an item if the customer finds it cheaper. In any case, this "minimum price guaranteed" policy will be applied based on the following criteria:
.- The customer must demonstrate in a reliable way (link to the website, data that allows locating the selling business, product sheet,...) the existence of the product and its final price. The price that will Zona Indoor taken into account will be the one known at the time of your consultation and not when the client has made it, since between both times it may have varied for reasons beyond the control of the parties.
.- The product with which the price is compared must be offered by a website that operates in the Spanish market, comparing the final price of the product for the national market and not being able to take advantage of this possibility of guaranteed minimum price products with prices for other markets.
.- Zona Indoor reserves the right to accept as valid the information provided by the client or by the "comparison website" in the event of intuiting a fraudulent or abusive practice of this clause.
The ultimate goal of the "Minimum Price Guarantee" option is to offer the customer to take advantage of the Maximum Guarantee of buying at Zona Indoor at the best price, but always based on a relationship of trust between the parties.
5.- SHIPPING AND DELIVERY OF THE PRODUCT
5.1. DELIVERY TIME
The usual delivery time of the products IN STOCK will be between ONE and TWO business days, from the moment the full price, expenses and applicable taxes are effectively collected. In the event that the product has to be ordered from suppliers, the delivery time referred to above shall be understood from the moment of receipt of the goods at the ZONAINDOOR.COM warehouses. Delivery may be delayed for between 2 and 15 days. The product information shows an estimated availability, which in no case implies a contractual commitment with the customer regarding the shipping time. For the purposes of counting the days required for shipment, Saturdays, Sundays and public holidays (national and local) do not apply. Orders are not sent to P.O. Boxes, lockers or post boxes of any kind. ZONAINDOOR.COM declines all liability in the event of impossibility of providing the Service, if this is due to any event of force majeure or fortuitous event.
5.2. SHIPPING ZONES AND CONFIRMED PURCHASE ORDER
ZONAINDOOR.COM delivers its products in Spain, but only in the Peninsula (it is not shipped to the Balearic Islands, Canary Islands, Ceuta and Melilla). It is understood that an order is confirmed when the confirmation of payment and the necessary documentation in the case of cash on delivery orders are received, the confirmation of the bank transfer in the case of payment by bank transfer and the confirmation of the payment of the money by our bank in card payments.
5.3. SHIPPING COSTS
The shipping cost is generally 6 euros, 8 euros or 16 euros depending on the size of the package, and can be FREE for orders over certain amounts and depending on the destination of the order. In the purchase process, the final amounts of these costs will be indicated, and the customer must accept them as a step prior to the completion of the purchase process.
5.4. NON-PICK-UP OF SHIPMENT
In the event that a previously paid order is made available to the customer and they do not pick it up, ZONAINDOOR.COM will try to locate it and facilitate its delivery as much as possible. If it is not collected within 7 days, the customer must pay the storage amount charged by the logistics provider for this service. If it is not collected within 15 days, the product will be returned to ZONAINDOOR.COM and the customer will have to pay the amount of the shipping and handling costs for the return.
5.5. OTHER CASES
Delivery is made by the provision of the Product by ZONAINDOOR.COM or by a third party on behalf of the company at the address indicated by the Customer in the Purchase Order. The Customer shall bear all risks of damage, impairment, damage and loss of the Products from the time the Products have been made available to the Customer in accordance with this clause.
6. LIABILITY FOR DELIVERY
ZONAINDOOR.COM will be released from the fulfilment of its delivery obligations provided for in this document and declines all responsibility in this regard in the following cases: Total or partial non-payment by the Client accompanying the Purchase Order, except in the form of cash on delivery, Omission or inaccuracy of the information that the Client must provide in the Purchase Order when placing the order.
7.- RETURNS
7.1. RIGHT OF REVOCATION
Article 44 of Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade, confers on the Customer the right to revoke the requested order within a period of FOURTEEN working days from receipt of the same after notifying our company. Communication must be made via fax (984296960) or e-mail (info@zonaindoor.com)
7.2. ORDER REVOCATION/RETURN PROCEDURE
Once THE CUSTOMER informs us of his/her wish to proceed with the return, we will confirm the receipt of his/her message. Without this confirmation, the product will not be accepted and will be returned to its origin. After our confirmation, you must send us the goods you wish to return to Freight Paid in the original packaging and with all its original contents, including accessories, warranties and manuals. Once we receive the goods, we will check that all the aforementioned requirements are met and if so, we will proceed to refund the amount of the goods. products of your order (in no case the amount paid for shipping or transport of the same, or reimbursement costs). The method of payment for the return will be: Bank transfer if the order was paid by cash on delivery or by bank transfer and credit to your card if it was paid by Credit Card .
7.3. RETURNS OF ONE OR MORE PRODUCTS IN A MULTI-PRODUCT ORDER
In the event that a customer wishes to return one or more products, in a "multi-product" order, Zona Indoor reserves the right to take into account the Shipping Costs in the event that such return affects the total amount of the order and has benefited from the option of free shipping costs at the time of purchase. The customer must contact Zona Indoor, indicate the product or products they wish to return and the company will indicate the costs associated with said return.
8.- PRODUCT WARRANTY
All products offered by ZONAINDOOR.COM are subject to the manufacturing warranties that apply by law. In the event of a defective product, the contract will be repaired, replaced, reduced in price or terminated, and the buyer will be free of charge. The seller is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer user must inform the seller of the lack of conformity within two months of becoming aware of it. The warranty of the products is excluded if they have received, once delivered to the customer, any deterioration due to external events, accidents, etc. or if they are damaged or due to misuse or misuse. To exercise the right of warranty, You must contact us beforehand and inform us of the manufacturing defect, indicating the order number.
Our customer service team will tell you the postal address where you must deliver the defective product with the original packaging and with all its contents, including accessories, warranties and manuals. The costs of shipping and transporting the defective product for verification will always be borne by the buyer. In the event of a manufacturing defect, the product will be fixed or replaced by a similar one. The cost of shipping the product corrected by the defect will be borne by ZONAINDOOR.COM
If it is not a manufacturing defect, the product will be available to the customer at the postal address to which it was previously sent for verification, for collection, in person or by a transport agency of his own choosing. In no case will ZONAINDOOR.COM the costs of shipping the product to the customer be assumed, in this case.
9.- PRIVACY POLICY
The Privacy Policy and LOPD can be consulted in the corresponding space of this website.
10.- COMMUNICATION AND CUSTOMER SERVICE CHANNELS
Email: info@ZonaIndoor.com
Phone: 984296960
FAX: 984296960
To express any opinions, suggestions or doubts, users may contact Customer Service:
Customer Service Phone: 984296960
Customer Service Email: info@zonaindoor.com
11.- LEGAL DATA
In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the identification data of the service provider is made known to you:
ZONA INDOOR ADDRESS AT C/ EVARISTO VALLE, Nº16 BAJO, REGISTERED IN OVIEDO
12.- DISCLAIMER OF LEGAL LIABILITY
Zona Indoor strives to update and/or complete the content of www.zonaindoor.com as often as possible. Notwithstanding this caution and attention, it is possible that the content may be incomplete and/or incorrect and no rights shall be derived from this website.
Pricing and other information about www.zonaindoor.com products are subject to obvious programming and typing errors. You may not claim any settlement with Zona Indoor based on such errors.
In addition, we cannot guarantee, specifically in relation to colours, that the colours appearing on our website are an accurate representation of the colours of our current products. Your computer's settings determine how the color is displayed.
This waiver may be amended from time to time and was last updated in 2014.
13.- INTELLECTUAL PROPERTY
All intellectual property rights relating to these materials are owned by Zona Indoor and its licensors. You may not copy, distribute or otherwise use these materials without the written consent of Zona Indoor, except and only if mandatory law rules (such as the right to quote) provide otherwise, unless otherwise stipulated for specific materials.
14.- APPLICABLE LAW
Those established by the Spanish legal system. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity adhered to CONFIANZA ONLINE and under the terms of its Code of Ethics, in the event of disputes related to online contracting and advertising, data protection, protection of minors and accessibility, the user may resort to the out-of-court dispute resolution system of CONFIANZA ONLINE (www.confianzaonline.es), embodied in the Advertising Jury and the National Consumer Arbitration Board.